Thinking Things Through - April 2008

THINKING THINGS THROUGH
April 2008

Increasing the likelihood of a “yes!”

As I was completing final edits for “Saying no . . . politely and effectively” (March 2008, Thinking Things Through) I received a request—via e-mail—from Marilyn, the executive director of a not-for-profit organization that I volunteer for in several capacities. Her message included a nice greeting, a description of a task that needed attention for the annual gala (which was only days away), and what she was offering to ease completion of the task. Early in the message were the words “feel free to say no.”

Marilyn and I have an excellent professional relationship—one I want to maintain—so I gave thoughtful consideration to her request and made a careful assessment of what was on my schedule. Although I was unable to fulfill her request, I know that I have not damaged our relationship. Marilyn’s thoughtful, professional style—clearly reflected in her request as well as her acceptance of my decision—ensured that I will always consider her requests, and, down the road, find every opportunity to respond with a “yes”!

All of Marilyn’s actions demonstrated the best of asking for a favor.

Be realistic in your expectations of others.
Bespecific about what is needed, and offer to do whatever will make completion of the task as easy as possible.
Include an “out” in the request.
Express appreciation when the request is considered.
Accept a “no” with sincerity and understanding.

Simple actions can increase the likelihood of a “yes”—immediately or in the future—when we request a favor!

Diane Grigg: Speaker/Coach/Mediator

Telephone 847-965-8970

www.dianegrigg.com